Resolving RTiQ Errors in Integration Designer 9
If you are encountering errors such as "403 Forbidden" or issues linking RTiQ to your account in Integration Designer 9 (ID9), it is important to note that support for ID9 has ended, and RTiQ functionality is no longer maintained for this version. Below, we outline the reasons for these issues and the steps to resolve them.
Why Are These Errors Occurring?
Integration Designer 9 has been sunset and is no longer supported. As a result, RTiQ functionality in ID9 is incompatible with the current Single Sign-On (SSO) system. This can lead to errors such as:
403 Forbidden: This error occurs when attempting to link RTiQ to your account.
Non-responsive configuration: You may find that RTiQ settings cannot be configured properly.
These issues are expected due to the lack of ongoing support for ID9.
Recommended Solution: Upgrade to Integration Designer 11
To resolve these issues and continue using RTiQ, you need to upgrade to Integration Designer 11 (ID11). ID11 is fully supported and compatible with RTiQ, ensuring seamless functionality.
Steps to Upgrade:
Download Integration Designer 11: - Visit the official AVPro Connect portal or the RTI brand section of the website. - Sign in with your AVPro Connect account to access the download.
Install the Software: - Follow the installation instructions provided on the download page.
Log in to RTiQ: - Use your existing AVPro Connect credentials to log in and configure your projects in ID11.
By upgrading to ID11, you will eliminate compatibility issues and gain access to the latest features and updates.
Key Takeaways
Integration Designer 9 is no longer supported, and RTiQ functionality is being phased out for this version.
Errors such as "403 Forbidden" or account linking issues are expected in ID9.
Upgrading to Integration Designer 11 resolves these issues and ensures compatibility with RTiQ.
For further assistance, visit the AVPro Connect portal or contact support through the messenger or our support portal.