Forgot your password
Click Forgot password?
Enter the email address on your account and click Send reset link.
Check your inbox for a password reset email and click the link inside.
Enter and confirm your new password.
If you don't receive the email within a few minutes, check your spam/junk folder. Make sure you're entering the exact email address your account was created with.
Magic link not arriving
Check your spam or junk folder.
Make sure you entered your correct email address.
Magic links expire quickly — if yours has expired, return to the sign-in page and request a new one.
Some corporate email systems delay delivery. If this is a recurring issue, consider using a password or passkey instead.
Two-factor authentication problems
Invalid 2FA code
Authenticator app codes refresh every 30 seconds. Wait for the code to refresh and try again.
Ensure your phone's date and time are set to automatic (synced to network time). A clock that's out of sync will generate invalid codes.
Lost access to your authenticator app
On the 2FA prompt, click Use a backup code and enter one of your saved backup codes.
If you don't have your backup codes, contact Avpro support to have your 2FA reset.
Passkey not working
Passkeys are device- and browser-specific. Make sure you're using the same device and browser where the passkey was registered.
If you're on a new device, sign in with your password or magic link and then register a new passkey for the new device.
Requesting Access Without an Account Number
If you are prompted to enter an account number while filling out the access request form, follow these steps:
First check your email inbox for a follow-up message from [email protected] to make sure you didn't already receive an onboarding email. This email typically includes a direct link tp sign up to the platform if you previously had access.
If you did not previously have access to AVPro or RTI software, then fill out the access request form as thoroughly as possible. If you do not purchase product directly from AVPro, instead please contact your distributor and ask them to request access on your behalf.
Accessing the Online Purchasing Area
AVPro Connect is a separate system that is currently only geared towards our software applications. We are planning to eventually combine the online purchasing with AVPro Connect, but if you require access in the meantime, you can do the following:
If you previously had an online purchasing account, go to avproglobal.com and sign in like before by clicking the sign in dropdown on the main website.
If you did not previously have access to our online store, please fill out our online store access form by navigating https://www.avproglobal.com/account/login/ and clicking "Apply for dealer access".
No account found for your email — you may not have an account yet. Use the Request Access link on the sign-in page to apply for one.
Account suspended — if you see a message indicating your account has been restricted, contact Avpro support for assistance.
Welcome / invitation link expired
Invitation and welcome links expire after a set period. If yours has expired:
The screen telling you that your link has expired should have a box that you can enter your email into to receive another link.
Once you fill that in, you'll receive a fresh link by email.
Still having trouble?
If none of the above resolves your issue, contact Avpro support at [email protected] or via the messenger widget with a description of the problem and the email address on your account.